Policy
Shipping & Refunds
Last updated May 24, 2026
Where we ship
Island Haven preorders are currently available only for eligible shipping addresses in Canada, the United States, the United Kingdom, France, and Greece.
Shipping cost
Shipping is charged at checkout. Canadian orders are billed in CAD, U.S. orders in USD, and United Kingdom, France, and Greece orders in EUR. The final total is shown before payment is confirmed.
Shipping timing
Estimated to ship 8-10 weeks after the preorder goal is reached and production is complete. Orders will ship with a compliant carrier once preorder inventory is ready. Delivery timing may vary by destination after carrier acceptance.
Tracking and address support
Tracking will be emailed when your order ships. If you need to correct or update your shipping address after placing an order, contact Email support as soon as possible.
Refunds and cancellations
You may cancel your preorder for a refund before your order enters fulfillment. Once a refund is issued, processing time depends on your bank or card issuer.
Support
For shipping, refund, or cancellation questions, contact Email support.