Policy
Preorder Policy
Last updated May 24, 2026
How the preorder works
Island Haven Eau de Parfum is available for preorder in 30mL, 50mL, and 100mL as part of BANU Beauty's debut production run. Your preorder reserves your bottle and helps us reach the 500-unit first-run goal.
Payment
You are charged when you place your preorder through Stripe's secure checkout. Canadian shipping addresses are charged in CAD, U.S. shipping addresses are charged in USD, and your final total is shown before payment is confirmed.
Where we ship
Island Haven preorders are currently available only for shipping addresses in Canada and the United States. Region is selected before Stripe Checkout so Canadian orders are placed in CAD and United States orders are placed in USD.
Fulfillment timing
Estimated to ship 8-10 weeks after the preorder goal is reached and production is complete. We will send meaningful production and fulfillment updates by email.
Delays
Preorder timelines can shift because of production, packaging, supplier, or carrier timing. If the estimate changes materially, BANU Beauty will email customers with an updated timeline and available options.
Cancellations and refunds
You may cancel your preorder for a refund before your order enters fulfillment. Refunds are returned to the original payment method.
If the first-run goal is not reached
BANU Beauty will email preorder customers with next steps. If production does not move forward, preorder customers will receive a refund.
Questions
Contact Email support for preorder support.